Contact us
If you are experiencing any challenges navigating our website or completing your deed poll application form, our dedicated support team is here to assist you. Please feel free to reach out using the following contact methods:
We aim to respond to all email enquiries promptly, with the aim of responding within one business day or less – excluding weekends and public holidays.
Text us
Facebook: https://www.facebook.com/yournamechangeuk – Click on ‘Message’ to start text chat.
We aim to respond to all Facebook Messenger text enquiries promptly, with the aim of responding within one business day or less – excluding weekends and public holidays.
Telephone
Our telephone helpline is available from 9.30am to 5pm, Monday to Friday. The helpline is not available on weekends and public holidays.
Postal Address
The registered office address of Your Name Change Limited is:
Your Name Change, 220 Albany Road, Cardiff, CF24 3RZ, United Kingdom.
This is an administrative office and no advice or in-person services are available at this address.
We aim to respond to all enquiries received by post promptly, with the aim of responding within 14 business days or less – excluding weekends and public holidays.
Your postal letter must contain your full name, your reply postal address (including postcode) and your handwritten signature. Optionally, a telephone number and an email address should also be provided in your letter to help us respond as quickly as possible.
Our customer satisfaction guarantee
We will dispatch your deed poll documentation within the timeframe of the delivery option you selected (First class 1-3 working days, Recorded Delivery 48 hours, Saturday guaranteed delivery before 1pm for orders placed before 4pm on Friday).
Full money-back guarantee
We provide a full money-back guarantee on our deed poll documentation services. If you are not completely satisfied with the documents we have prepared, we offer two options: we will either replace the documents at no additional cost or provide a full refund of your original payment. Our commitment is to ensure your total satisfaction and deliver documentation that meets your requirements.
If within the first 14 days you decide you want to cancel your order, or you aren’t happy with any part of our service, let us know, and we will give you a full refund, no questions asked.